Warehouse Team Leader

Why Reynaers?

Reynaers
Aluminium is a leading specialist in aluminium construction elements with over
50 years of experience. More than 2,800 colleagues in 40 different countries
share a genuine passion for sustainable innovation and technology. As a family
business, creating a healthy living environment for all is close to our hearts
and we set ourselves new challenges every day. Join us in bringing our slogan
"Together for better" to life and help shape the high-quality
buildings of tomorrow.

Our Values

#daring. We are innovative entrepreneurs.
#caring. We take responsibility.
#passionate. We give the best of ourselves.
#united. We feel like a real family.

Purpose of the Role

The
main focus of this role is to lead and be accountable for the Operations
function, driving
excellence
across customer service, supply chain, quality, warehouse and transport operations
while ensuring efficiency, quality, and customer satisfaction.  The post holder will be expected to foster a culture
of continuous improvement, digitalisation, and health & safety best
practices to enable Reynaers Aluminium UK to achieve its growth targets while
maintaining profitability
and
service excellence.

Responsibilities

Leadership & Strategy
Lead
and develop the Operations team, ensuring high performance, engagement, and
alignment with company values.
Drive
the "Customer at the Heart" philosophy across operations, ensuring
customer needs are met effectively and efficiently.
Develop
and implement operational strategies to support business growth, profitability,
and customer service excellence.
Report
regularly to the Managing Director on operational performance, risks, and
improvement plans.

Performance & Continuous Improvement
Monitor, analyse, and improve operational KPIs, including turnover per warehouse operative, total complaints, key range availability, DSI, DRI, QIT, stock days, depreciation, picking errors, warehouse damage, stock accuracy and health & safety.
Ensure high standards of service to internal and external customers through streamlined processes and digital initiatives.
Identify and implement continuous improvement initiatives using lean methodologies and best practices.
Enhance data-driven decision-making through robust reporting and analytics.

Customer Service & Fulfilment
Ensure a seamless customer journey by improving response times, reducing order errors, and maintaining service quality.
Establish proactive customer engagement, including visits where necessary, to strengthen relationships and address concerns.
Oversee the effective management of customer complaints, ensuring timely and professional resolution.

Warehouse, Supply Chain & Logistics
Ensure optimal warehouse operations, including facilities, stock management, fulfilment processes, and resource allocation.
Drive improvements in warehouse efficiency, safety, and compliance with legal and company standards.
Oversee haulage and transport operations, ensuring timely, safe, and cost-effective delivery of goods.
Maintain high levels of housekeeping and adherence to safety protocols within the warehouse.
Collaborate effectively with the Forster UK team with a #united and “Together For Better Approach”.

Health, Safety, & Compliance
Promote and enforce a strong health & safety culture across all operations.
Ensure compliance with all legal, quality, and environmental regulations.
Lead risk evaluation, near-miss reporting, and continuous improvements to safety procedures.

People Development
& Team Management
Lead, mentor, and develop the team, fostering a high-performance culture.
Ensure training and development programs are in place to build capability and technical competence.
Develop clear performance expectations and provide regular feedback, coaching, and support.
Ensure structured induction plans are implemented for new team members.

Financial
& Resource Management
Manage operational budgets effectively, ensuring cost efficiency without compromising service levels.
Drive resource planning, ensuring the right staffing levels to meet demand.
Balance flexibility with cost control to optimise warehouse and supply chain operations.

Skills
/ Qualifications
Strong leadership and people management experience, with a track record of developing high-performing teams.
Excellent operational and strategic planning capabilities.
Proven experience in customer service, supply chain, warehouse, or logistics management.
Strong analytical skills with the ability to interpret data and drive improvements.
Strong communication and stakeholder management skills, with a customer-first mindset.
Ability to drive digitalisation and process optimisation within operations.

Desirable
Skills
Lean/Six Sigma or other continuous improvement methodology experience.
Health & Safety expertise in an operational environment.
Background in aluminium, construction, or manufacturing industries is a plus.Key skills/qualifications

Proven experience in warehouse team leading.
Strong leadership and people management skills, with the ability to motivate a team.
Knowledge of warehouse health and safety regulations and best practices.
Experience with stock control systems and inventory management.
Ability to work under pressure and manage multiple priorities.
Strong problem-solving skills and a proactive approach to process improvement.
Excellent communication and organisational skills.
Forklift licence desirable – training will be given.